Customers Benefit From Manager’s Years of Experience
Project Manager Mark Omtvedt came to Christenson Cleaning and Restoration with a wealth of experience, but what exactly does that mean?
Has he worked in other cleaning jobs? Sure, eight years as operations manager for Yellow Van and four years directing environmental services at the University of Nebraska at Kearney.
Can he clean carpet? Absolutely, he knows not only how to clean it but also how it’s made.
Is he certified? You bet! He’s certified by the Institute of Inspection, Cleaning and Restoration Certification in fire, water and mold services.
But what does all that experience really mean?
“It means I can put myself in the customer’s shoes,” Mark said.
Mark supervises Christenson’s carpet cleaning and restoration services.
“We wear a lot of different hats,” he said, but the goal is the same: “Service to the customer.”
Clients may call on Christenson to free up a little time in their daily lives or to respond to a crisis that turns their world upside down. Either way, Christenson puts the customer first by arriving when they say they will and working until the job is done — to the customer’s satisfaction.
“People trust us to come into their homes, and we have to meet that trust,” Mark said. “Our goal is to exceed that, to have the best folks, the best employees that we can to come in and do the job that we’re given.”
Because he takes that responsibility so seriously, finding the best employees can be the biggest challenge of his job.
“Everybody thinks they can clean, but not everybody can,” Mark said. “We want to under-promise and over-deliver. That’s pretty much the Christenson goal.”
Before joining the cleaning industry, Mark worked in the flooring business.
“I’ve toured some mills and seen them actually making carpet,” he said. “With that, you have a little better insight on how to take care of them.”
Keeping up on changes in the industry helps Christenson do a better job, Mark said.
“In today’s world, there are always new things,” he said. “The designers are coming up with new things that are in people’s homes, and just to keep up with that on how to properly maintain them, that’s been a big challenge.”
Mark has received advanced education in fire, mold and water damage remediation, but the most important training may be in dealing with people, “trying to keep our staff engaged and motivated with the customer goal in mind.”
“Everybody’s goal is to serve the customer,” Mark said.
That’s how Christenson has built its business over more than three decades — one customer, one relationship, at a time.
As a University of Nebraska-Lincoln graduate, Mark loves Big Red football and all the things that make living in Nebraska great.
“I enjoy hunting, fishing, the outdoors,” he said. “I’m pretty active in my church and help with the youth group. That’s also a passion of mine that’s pretty important.”